Maintain Assets
Prevent unexpected breakdowns and costly repairs by scheduling preventative maintenance for each piece of equipment or vehicle in your fleet. Easily track the total cost to maintain every asset. You can even track parts inventory by location down to the bin and tie in to purchase orders to automatically re-order parts when the supply gets low.
Inspect Facilities
Regular facility inspections help identify potential issues before they escalate, ensuring a safe and compliant environment. Create templates for inspection checklists and set them to occur at regular intervals to ensure your facilities are in optimal shape and fix problems before they become big expenses.
Integrated Contracts
Effortlessly schedule work for vendor or client contracts. Automatically generate detailed work orders with pre-filled dates, locations, parts, services, costs, and assigned technicians. Minimize administrative tasks for workers and make it easy to complete and invoice jobs efficiently while still collecting all of the data you need.
Time or Usage Based
Maintenance schedules can be set to run at regular intervals or be based on actual usage. You can even integrate smart meters to feed data directly into the software, triggering notifications when service is due. Intelligent scheduling takes previous service dates into account, ensuring tasks like filter changes are performed only when necessary, not just because the calendar says so.
Flexible Automation
Determine when to generate jobs depending on the type of work to be done. You can automate daily worker schedules by setting routine, pre-assigned tasks to appear on the day that they are due, or you may have unassigned or not fully scheduled tasks appear days or weeks prior to their due date to give employees time to contact clients, order parts, and set their own schedules.
Checklist Templates
Configure standard operating procedures for different inspection types. For example: unique daily, weekly, quarterly, semi-annual, and annual checklists for the same piece of expensive equipment, ensuring that the right checks are done at the right times. Inspection checklists can contain custom dropdowns such as Excellent/Good/Fair/Poor, scoring such as 1-10, a comment section, ability to upload photos & videos, timestamps, meter readings, and much more.
AXXERION FRAMEWORK
As your organization evolves, Axxerion evolves with you
Highly Configurable Pages & Workflows:
Fully control what you see on every page. Add, remove, rename and reposition fields, buttons, media, and reports. Design workflows from templates or from scratch to achieve any possible business goal.
Group Based Access Rights:
Role-based dashboards to accommodate different types of users. Fully configurable and dynamic access rights to every aspect of the software based on job title, region, department, or user defined groups.
Global Search and Intelligent Linking:
Organize and interlink your people, properties, equipment, contracts, job information and much more. Easily search across the database to instantly find up to the minute information on everything that you are tracking.
Robust Reporting:
Create custom reports that can filter against innumerable variables to put exactly the answers you need at your fingertips. Automatically email report output graphs and lists to the people that need the information at the times that they will need it to make business decisions without having to ask.
Frequently Asked Questions about Work Order Management Software
Here are the most common questions asked about Work Order Management Software:
What is a work order?
A work order is a document (digital or paper) that provides information about a maintenance or operations task or project that is in need of completion. Work orders can include details such as who is requesting the work, who has authorized the work, who is to perform the work, the deadline for work to be completed by, where the work must be performed, how to complete the work, and any parts or tools needed for the work.
Work orders ensure that work is done properly, efficiently, and in a way so that all labor, materials, and resource details involved in the work are documented. This way, the organization can easily track all maintenance and repair work performed on organizational facilities and assets.
What is work order management?
Work order management is a systematic approach to creating, tracking and completing maintenance work orders in an efficient and effective manner. It can involve many different forms of coordination and communication, since the completion of a work order can depend on different team members, technicians, funds, assets and other resources.
It is important to have a very organized and streamlined work order management system, considering that a facilities management team may receive hundreds of repair and maintenance requests daily that must be converted into work orders that need to be completed as quickly as possible.
What is work order management software?
Work order management software, a key component of a CMMS, is a cloud-based solution that enables maintenance and facilities managers to organize, manage, and track work orders and all work order information within a single platform. It serves as a centralized online location where employees can submit service requests, maintenance team members can create work orders, managers can monitor service progress, and technicians can access key service details and leave feedback about the work to be performed.
Work order management software streamlines and automates the work order management process, in addition to removing inefficiencies and increasing on-time work completion. It greatly helps facilities and maintenance teams focus less on tedious administration work and more on completing key maintenance activities in a timely manner.
Which industries use work order management software?
Work order management software is used by all industries, including healthcare, retail, manufacturing, property management, and enterprise/corporate. Most organizations need to maintain their facilities and assets in order to be successful, and work order management software can be configured to the specific needs of any industry.
What are the benefits of using work order management software?
An outdated, paper-based work order management system can lead to disorganization, inefficiencies, miscommunication, and increased costs. By switching to a digital cloud-based work order management software solution like Axxerion, organizations will benefit from better organization, increased efficiency, enhanced collaboration, decreased costs, and greater customer satisfaction. They will also have more visibility into their operations and will benefit from data organization and analytics surrounding their work orders. These types of benefits would hardly be feasible with a paper-based work order management system.
Further, work order management software empowers maintenance management teams to run their operations across multiple facilities and locations efficiently, thanks to mobile app features and GIS capabilities. Research shows that that the better workflow management that comes with using work order management software can lead to a 5-15% reduction in total maintenance costs, as well as up to a 20% reduction in downtime due to increased productivity.
How can work order management software help with work order creation?
With Axxerion’s work order management software, you can easily create work orders with standard or custom line items to fit the needs of your organization. You can even create different categories of work orders that have individual workflows and access rights.
Further, you can set up a service request portal so that employees, users and guests can submit and track service requests on mobile or desktop devices. Preventative maintenance work orders can be easily scheduled based on criteria such as date, time, meter, or event-based triggers.
How can work order management software help with work order tracking?
With Axxerion’s work order management software, you can check on the status of all of your work orders at any time and from any device. Use configurable dashboards to get an overview of your work orders based on different criteria, such work orders that are high-priority, have impending deadlines, or are overdue.
Managers can access each team members workload, to make sure work orders are being delegated appropriately and make changes as needed.
Within Axxerion’s database you instantly look up work orders based on preferred search criteria, including location, priority, deadline, barcode, assigned manager, and more.
How can work order management software help with work order completion?
With Axxerion’s work order management software, you can track work orders to completion, communicating with technicians and managers along the way. Then, finish the work order process with on-the-spot invoicing and payment processing. Notes on technicians’ service performance can be stored in the software’s built-in vendor management system for future reference.
If stock and/or parts were used in the work order, the organization’s inventory will be appropriately updated after the work order is complete. All work order history and details will be stored and easily retrievable through Axxerion’s powerful search engine.
How can work order management software help with mobile work order management?
The Axxerion mobile app allows users to manage maintenance work orders on the go at any time. Review work order details, create and dispatch work orders to technicians, submit service requests, upload photos, process payments and update inventory – all from your mobile device.
Work order details can be accessed and updated even without access to internet connection. Updates will be synced once internet access is returned. You can even attach QR codes to work orders, and scan your mobile device on site for quick access to details needed to complete the job.
How can work order management software help with work order analytics?
Using Axxerion’s work order management software means that with every work order, you are collecting critical maintenance data that can be easily analyzed within the software platform. Axxerion offers hundreds of report templates and allows you to create customized reports as well – so that you can understand key metrics for your maintenance operations, such as work order rate, MTTR, work order spending, and more.
With Axxerion’s dashboards, you can instantly view KPIs that are important to your team. Data can always be filtered by criteria such as user, department, asset, project, time period, and more.
AXXERION FOUNDATION
As your organization evolves, Axxerion evolves with you
Easy to Use and Highly Configurable:
Work with your own terminology, easily remove unwanted fields or steps or add new ones when needed. Define your own business processes.
Comprehensive Security:
Role based logins to accommodate different types of users and contractors and their access rights.
Global Search Capability:
Easily and instantly search and find any facility information in the database.
Automatic Review and Approvals:
Easily and graphically define workflow and approval processes for any item in the system.
