Smart Forms
Users are able to submit reports using ‘intelligent’ forms with standard values and input checks, allowing you to request the right information to process the report. Users will also be able to submit reports via the intranet network; anonymous users will be able to submit reports via portal integration.
Overviews
Users are able to review all their reports and requests at a central location. By clicking on the report, its current status is shown in a chart. Managers are able to review the statuses of all reports and requests to ensure that all requests are processed in time.
Reporting Process
With workflows, all incident reports are processed in a consistent manner, going through appropriate stages via tasks and automatic escalations. The recipient of a task will receive a notification email and will be able to open her tasks. The workflow will indicate how many individuals have certain responsibilities and which task they are to carry out.
Fields
Standard fields can be expanded to an unlimited number of additional fields. User may indicate the field type, such as text, number, dropdown list or reference to another object. These fields are displayed depending on access privileges and the status of the workflow.
Digital File
Submitting files automatically leads to the compilation of a comprehensive digital file, including details of the requesting party, responses, actions, dates and interactions. Documents such as photos, letters and scanned images can be uploaded for attachment to a report or request.
Progress Check & Analysis
The applicant and recipients of the request may review the status at any time. Status consists of a graphical representation of the process, displayed in black, with previous and next stages displayed in grey. All stages of the incident reporting process are logged, allowing insight into response times and any difficulties at any point in time. Results may be represented in reports, charts and dashboards.
A Different Kind of Software
We've designed our business to work with your business
Complete Solution
Run every department with one powerful SaaS platform in the cloud that allows you to interlink things that could never talk before. Enter your data once, and access it across the organization, with the ability to run analytics and report on every possible question from the street to the c-suite. Accounting, Purchasing, Warehouse, Operations, Facilities, Sales, CS, HR, IT, Legal, Marketing, there is something for everyone in this software.
Fully Customizable
Fully control what you see on every page. Add, remove, rename and reposition fields, buttons, media, and reports. Design workflows from templates or from scratch to achieve any possible business goal. Granular, role-based access means every user sees just what they are supposed to see, and can only edit when and where they should. Custom dashboards put the right information at every user's fingertips.
A True Partnership
Your success is our success. Our Bay Area California based Implementation Team has a minimum of 6 years of experience with the platform. We understand what our clients need to be successful building and implementing this kind of custom software, and we walk you through the process while allowing you to dictate your goals and business needs. It is a true partnership, ask us for references!
Smart Licensing
We don't nickel and dime you to pay for access to different features and modules. Your licenses come with full access to the entire platform, including all existing templates, prebuilt reports and a whole lot more. Your administrators will have full access to build the categories, pages, workflows, and custom scripting that makes up the system, and our comprehensive learning library will allow anyone to become an expert quickly.
