Axxerion offers a unique incident management solution for handling requests. Through precisely configured workflows, our system will help you assign a technician or vendor, get the job done, and record the costs and time to completion of every step in the process
User Portal
Your tenants, employees, or clients will have a login with a home page where they can see their current open or past closed requests or make a new request. Requests can fall into different types that have different workflows applied to them. You can even post a form on your website for members of the public to start a ticket without needing a login to the system
Smart Forms
Fully customizable forms can capture anything that you need your users to report. Use dropdown fields for selecting from a predefined list, capture text, numbers, photos, other documents, GPS coordinates, and much more. Create required or optional fields, show or hide fields depending on answers to other fields, use a step by step wizard, and run calculations on the fly
Workflow Tasks
With workflows, requests are processed in a consistent manner, following the steps that you decide as tasks assigned to the appropriate user(s). Automatic escalations depending on priority, cost, or other measure can be built in. Task recipients can be notified via email or simply login and work from their task list. Managers can see the status of every workflow
Create Your Own Fields
Standard fields like “Subject”, “Description”, “Location” are available, but you can add an unlimited number of other fields. We have over 40 field types, such as text, number, dropdown list, yes/no, multiple types of date/time fields or fields linked to another object, like a person, another request, a property, etc. Fields can be displayed or hidden depending on dynamic user access permissions and/or the status of the workflow
Attachments
Documents such as photos, pdfs, related files, and scanned images can be uploaded as attachments to a request. If using a phone, pictures can be taken directly or added from the gallery. These attachments will be linked to the request, but can also be linked to workorders created from the request, or the property or asset that the request is about, making the right information instantly available to whoever needs it
Progress Check & Analysis
The request creator, recipients, and of course management, may review the workflow status of any request that they have access to at any time. All stages, changes, additions and people performing work are logged, allowing insight into response times and highlighting difficulties at any steps in your process. Results of all requests are represented in reports, with charts and analysis to determine how your processes are working, who is doing great work, and what needs improvement
A Different Kind of Software
We've designed our business to work with your business
Complete Solution
Run every department with one powerful SaaS platform in the cloud that allows you to interlink things that could never talk before. Enter your data once, and access it across the organization, with the ability to run analytics and report on every possible question from the street to the c-suite. Accounting, Purchasing, Warehouse, Operations, Facilities, Sales, CS, HR, IT, Legal, Marketing, there is something for everyone in this software.
Fully Customizable
Fully control what you see on every page. Add, remove, rename and reposition fields, buttons, media, and reports. Design workflows from templates or from scratch to achieve any possible business goal. Granular, role-based access means every user sees just what they are supposed to see, and can only edit when and where they should. Custom dashboards put the right information at every user's fingertips.
A True Partnership
Your success is our success. Our Bay Area California based Implementation Team has a minimum of 6 years of experience with the platform. We understand what our clients need to be successful building and implementing this kind of custom software, and we walk you through the process while allowing you to dictate your goals and business needs. It is a true partnership, ask us for references!
Smart Licensing
We don't nickel and dime you to pay for access to different features and modules. Your licenses come with full access to the entire platform, including all existing templates, prebuilt reports and a whole lot more. Your administrators will have full access to build the categories, pages, workflows, and custom scripting that makes up the system, and our comprehensive learning library will allow anyone to become an expert quickly.
